They have the worst customer service ever. I have a reward certificate that I used to buy an item from Best Buy. An incompetent Roadie delivery guy couldn't deliver the item, so he returned the item to Best Buy. Best Buy cancelled the order and processed a refund, which will take about 72 hours to 10 days to process. They didn't even bother to contact me if I wanted to pick up the item instead or confirm the address. I called to request my reward certificate back so I could repurchase the item immediately. But they can't do it. Their system won't allow them to do it. I must wait 72 hours to 10 days to get it back. I think this is the worst customer service. Better buy from Amazon or elsewhere, unlike Best Buy, where customers are being taken care of. They lost a long-time customer in me.
