@bestbuy I’m extremely disappointed with your in-store trade-in process. I attempted to trade in my iPad Pro 13” M4 (7th gen)—which your own website lists as eligible. It even quoted a trade-in value and instructed me to factory reset the device, which I did.But when I went to the store, I was told the M4 “isn’t in your system” and they refused to honor the trade—even after I showed the website honoring the trade to the store supervisor. I then called your customer support number, and the phone agent confirmed that it was visible in the system and quoted me the same value I saw online.How does Best Buy not have consistency between online, and in-store systems? I wasted time, wiped my near-mint iPad, and was denied based on your internal system limitations.This is misleading and unacceptable. Either update your in-store system or honor the online quote. I expect a resolution.
