bestbuy

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I'm torn about this review because on…

I'm torn about this review because on the one hand, the appliance salesperson was fantastic. But on the other hand, the delivery has been a nightmare. We had a window of 8am to 12pm and received a call around 10am saying they were behind schedule and wouldn't be coming until after 12pm. And then I heard nothing. I called their help line and it took awhile before they got a hold of the delivery truck. I finally heard back around 5pm that we were next but they were stuck at the current job and didn't know how long it would take. Also during my call with the help line, I found out one of the appliances wasn't ready and wouldn't be delivered today. No one had notified me of this. There was no respect for our time, no communication, and we're still waiting.

3
Date of experience: Jun 20, 2025