I ordered two items from BB&B. The fulfilment time was EXTREMELY slow. It wasn't until a full week after I'd placed my order that it actually shipped. One item was made of cotton cloth the other made of steel. If it had been just cloth, I can understand a plastic bag. But the metal object had no box. It was sent with NO protective wrapping, just free to slide around inside the thin bag. Well, it got dented and scuffed. And the cloth item ended up with a fabric pull. Not only that, the steel item was the WRONG MODEL and WRONG COLOR. It was a total screw-up. Dealing with their customer service was like pulling teeth. I waited, waited, waited... and the customer service rep was not knowledgeable. I eventually got a return label. I did send the package back, although I did provide extra protection for the steel item and I applied sticky-notes to annotate the damage. They resend the metal item in a box this time. PROMPTLY, I might add. And I got an email alert for it. But that's it. No cloth item. Not only that, but the BB&B website for accounts shows no returns. It doesn't even indicate the status of the previous order having been returned. It's as if no return occurred. When I contacted customer service, they told me the return was just for the metal item. But the return I made was for both, and the packing slip shows both items. I was told the cloth item will be shipping soon. Days go by... nothing. No email alert. No indication of a tracking number. NO STATUS. I had to contact BB&B again. This time I got a different person who was eager to help me. And she authorized the return cloth item to be shipped. Essentially, what that meant, is that the last people I dealt with had lied to me. NOTHING was happening. It was the last customer agent who finally helped me.What a horribly unnecessarily wasteful experience. BB&B must've spent far more in customer service time than the value of the items. This is not a business model that can continue. No wondering BB&B stores are closing up.
