As an online retailer BB&B has absolutely failed in the most basic task of logistics. I ordered a shower base (32in x40inch, weighing 37.5 lbs) on Aug 16th. After roughly 3 weeks and initial tracking showing the base arriving at UPS in PA, the trail went dead and the base was declared ‘lost in transit’. I decided to let them send a replacement…after all what are the chances a mistake like this happens again?Now on Oct 6th, the second shipment which was picked up by R&L carriers but never made it to UPS, has also been declared ‘lost in transit’. I should have read and relied on reviews left by others outlining how incompetent their shipping performance is. The Customer Service team at BB&B has been responsive and friendly to work with. Despite their efforts, if BB&B cannot deliver on the most basic part of their proposition, they do not deserve mine or anybody else’s business.
