Awful communication regarding status of order and location when the tracking number started delivered in the USA when it was to be sent to a Canadian address. I emailed the Canadian customer service email on their email and website which states 24 hrs response time. A week later, nothing. I called the 1866 number only to listen to a recording about Canadian parcels being sent to various US depots which are the transferred across the border. I received my product and am happy with it so far. (thankfully because the return process sounds like a nightmare. Very poor service and communication.
