Long story....However, ordered a Pergola for deck, for more than $2,300. They shipped the wrong size. The next day I contacted BB&B, they organized the UPS pickup and provided me the shipping #. They then initiated a new order with a different order #, but said the product (my ordered size) was not in stock and said wait a couple of days and should be back in stock. UPS was prompt and picked the return shipment on the next day. I tracked it and they received it in 2 days. I waited until June 17th and called customer service and cancelled my order. They issued an email to me indicating that they had processed my full refund and I would receive this within 3-5 business days. I contacted my credit card company and they said that Visa requires up to 15 days to clear a refund. So I waited the 15 days and no refund. I called BB&B and was told that on the 17th of June, the BB&B agent didn't have the authority to issue the refund due to the High Cost. So they did nothing and just sat on my money, that they have had now for a month. I'm on hold with them again, supposedly wait for the correct authority to authorize this refund. I will be calling my credit card company tomorrow to also be putting in a complaint for them to go after BB&B on my behalf. Stay away from this shame company. Everything is overseas in India on the customer service, so they are professionals in keeping you running around without ever really doing anything. STAY AWAY from Bed Bath and Beyond. Still No Refund and on hold until they keep hanging up on me!!!
