As others on here have stated, the BBB is a fraud. They run a Pay-to-Play scam where they give A+ Accreditation to businesses as long as they pay them dues and respond to complaints. Even if the responses don't address the issue and the business fails to follow through. ANY business can get an A+, even criminals. They gave an A+ to Al Queda in a 20/20 undercover expose some years ago. I filed a complaint against a dues paying business and the BBB refused to process it. The company in question is a know fraud, but has an A+ rating because it pays them dues. Zero Trust. Zero Integrity. They should be shut down