I ordered an item from Barnes & Noble online. On day of delivery I noticed at the bottom of the UPS tracking page a reference to shipping to a PO Box. So, at that point I realize that Barnes & Noble has somehow shipped to an address that I have not used in at least 3 yrs! I immediately logged back on to the site to see if I had missed an entry for my old address somewhere in my account and address settings. Nope! It was nowhere to be found and cannot figure out how they could have done this. I called them to let them know and they basically said there was nothing they would do for me nor could they explain. As far as they're concerned it was not their problem! Since I live elsewhere now, I don't have the option of going to the PO to get it and Barnes & Noble said if it's returned to them they will give me a refund. Not good enough! They OWE me a replacement for that item now. As far as I'm concerned I will never do business with them again. I don't need that kind of treatment.
