I was elated to see BN bought out by Waterstones in Great Britain. Finally, I thought the good British Authors will be available. Not so. The stores have been stripped of hardback books except for limited copies of recently published, and only the bestsellers among them. Basically, it’s a paperback store now with school titles and smut heavy, romance novels. The online is worse. I used a gift certificate I received at Christmas as they were having an online sale only. I ordered 19 books. I’m a Premium Member and shipping is free, but I think I’d rather pay. First, between Dec 26th, and today, Jan 5th, I’ve received 36 emails and I’m still waiting for one book. I usually go through the store and order, but as I said online sale only. Customer service is hit or miss according to what store you go to. They ditched the music and videos. But they are still packed to the rafters, with overpriced toys of which I have 0 need. I’m still buying British authors off of Amazon, So excited, and so disappointed, the only changes have been for the worse.
