backblaze

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Avoid - Poor Service And Restore Doesn't Work!

As other reviews have said, everything seems great up until the point you actually need to do a restore. I recently purchased a new computer and, rather than copying the files directly from my old PC to the new one, I thought I'd test out Backblaze by restoring the files I'd backed up to their service.Before I could download anything, their system explained that my files all needed to be compiled into one ZIP folder, then they would be available for download - it said this process should only take a few hours. Okay, sounded fine, so I clicked to proceed.A few days passed and I'm still waiting for the backup files to finish compiling into a ZIP folder, so I contacted Backblaze customer support - they say they are aware of the delay and they are working on a fix, but can't give me an ETA.I wait a few more days and I'm finally informed that my backup ZIP folder is ready for download. I start the download and wow... my internet is a decent speed but Backblaze is one of the slowest services I have ever used. The download froze multiple times and it took days to finish downloading to my PC.By this point, nearly 2 weeks had passed since I started the process, but at least the ZIP file is finally on my PC. I go to unzip it so I can access all of my files... and it tells me the ZIP file is 'invalid', which means it's corrupted in some way. Exasperated, I gave up Backblaze and reverted to copying the files directly from my old PC to the new one.I cannot in any way recommend Backblaze - the process has been nothing but hassle from start to finish, and if I'd been solely relying on their service I still wouldn't have access to my files.

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Date of experience: Jan 12, 2019