backblaze

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My drive failed, all my data is gone from Backblaze

I have been using Backblaze for more than a year now, i had many problems with backups before, but at the end they always worked out, until yesterday when my drive failed and attempted to download my files, when i logged in all drives were gone altogether, no way to restore, i always made sure i don't cross the 30 day limit (but support is saying i crossed it, even though i didn't get warning emails), yet now i am supposed to upload the still working external hard drive with a 100Kb/s connection while in lockdown while the data from my other drive is presumably forever gone and was paying for nothing. While it may seem like a good deal to have your whole computer backed up for just $6, it is not worth it if the backups just randomly disappear at the worst time.

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Date of experience: May 31, 2020