I was using my trial you see. Now I am glad I didn't pay for it. What happened was I got three quarters of my data backed up, and then their system gave me an error.Contacted support, they said I had to cancel and start over. So another three days just to back up my data.Their privacy statement is suspect too. I set my own backup backup password just to be safe.Yeah, It's unlimited backup but they don't care about you or your data. If you read their official statements they say, yeah, we lose money, but we make it up on users who do not use their accounts. One word : terrible.