I don't even remember how many years I was a customer but I wish I never, ever signed up.Customer service is horrible and absolutely useless. By their responses, it's obvious the "customer service" reps don't even read the questions. They sh!t out canned answers that are completely irrelevant to anything I stated. I can't call and talk to anyone competent, or that will even bother listening.The last straw was "updating" my credit card. The card expiration date was updated at Backblaze but I still got constant notices to update the card. No charge was made, my bank said no charges were ever submitted or denied. I have used the updated card online and in person for a 1.5 months and only backblaze screws up. Backblaze reps said they can't do anything about anything and it's my problem only. Nice. You'd think someone with basic brain function would say "let me get you someone that can further assist you to correct this".I signed up with idrive. I actually spoke to knowledgeable reps when I had questions about their service. They check up to see that I'm satisfied. It's even cheaper (not even including the switch discount) than Backblaze with better features and functionality. They have customer service that actually helps customers.
