I wanted to learn AWS by creating a new account and utilizing the free-tier resources.I didn't do much, other than opening one unused free ec2 instance and a database, clicked around for two days and thats it.Months later AWS started sending me invoices 30$, 40$, 50$. I paid them, thinking I clicked somewhere wrong and that it should be a lesson for me to learn, then I also deleted whatever I had opened.Even though they were free, apparently they werent.Months later, AWS still charged me 40$ or so.It was an unused account and these guys were charging me random amounts.Even my account support type was randomly changed to "business" so I was being charged premium every month.I finally opened a ticked and explained the issue.Luckly, they did whatever was necessary then reimbursed the last few billings.So I thought eveything was good.Later on, my unused account got hacked somehow and I received emails saying "Irregular activity".After receiving this alert multiple times, I also got an email from AWS saying that my account was hacked that I needed to change my root password and delete opened roles etc etc.I did everything I could and created another ticked for them to delete everything the hacker did.They didn't reply and closed my ticked.I opened another ticket with the same request, again it got ignored.Third ticked got a response saying that I needed to delete 1000 records one by one by hand.I told them that it was ridicilious, that the account was unused and they could just reset it.Again they ignored it.After one month, I got charged $148,350.26.I have opened new tickets explaining the issue and disputed the charge.They told me that I should re-secure my account first, do this do that.The account was infested, all of the regions, all of the places had automatically created roles, instances, logs, settings, automations, scripts. Everywhere!After receiving feedback from them, I tried to delete hundreds of records one by one by hand, wasted my hours.During this time, they didn't support me in any way other than constantly pointme to delete items/settings.Once they even asked me to install a software on my computer and run it!I have refused to install the said software and later on, they explained another way to do it online.However, during this time, my credit card constantly got charged $148k every two days.I stopped counting after 12 charge attempts or so.I disabled the credit card but they kept asking me to enable it so that they could continue with their "technical support".After two months, one support guy stepped in and said that he would make sure that this issue would be solved within 24 hours.However, after another week it was still the same.All efforts and time spend was in vain, after three months of my time getting wasted. They still didn't do anything regarding the issue other than replying "We will look into it".During this time, I continued to receive $148k charge attempts and even emails saying that If i don't pay that my account would be disabled.Later on seeing that there was no customer support behind the line and that this was a malicisious service trying to rip me off. I have initiated the termination of my account with this issue unresolved as I stopped believing they they were capable of solving the issue.I'm yet to see how this will turn out.This account was supposed to get me aquinted with AWS service and it exactly served just that.Now I know what AWS is capable of, so should you.
