I've been with ATT for 30+ years, always apid on time, (auto pay), and I received a message to update my credit card number. I went online to update the info, entered the incorrect password, and after a couple tries, was locked out of my account.Just spoke with Jose from customer service, was told it was my fault for entering incorrect password, and I'd have to wait 4 hrs., (and possibly have the same thing happen). Spoke with Edward, a supervisor, who said the same thing, My fault, too bad, wait 4 hrs. as it's an automated system and there's nothing they can do.Very poor customer service, no concern for how long I've been a customer, no concern about my issue.No wonder this company has 91% 1 Star views, (as of this writing), on this site.
