They misrepresent them selves. They tell you one thing then the do another and then they raise your bill and tell you they can't do anything about it. I was told I was upgrading and lowering my bill then when I get the phones (dont' even unbox them) my bill went up $100 then trying to get it taken care of I am speaking with 3 different reps and they can't keep what they say straight! Besides the fact TERRIBLE SERVICE