Terrible experience switching from Xfinity to AT&T. I was at the branch for hours upon hours. They told me my old number was ported when in fact it was not. I traded in my old phone with them, got a new apple watch, with a three year contract based on the premise that I would be able to keep my business number. I specifically asked the employee at the store about keeping my numbers and their importance and I was assured that it would not be a problem. My business number seemed to work for about a half a day. When I was finally able to get on the phone with the porting department to trouble shoot they said the number was NOT ported and I would have to go back to Xfinity and talk with them. Finally got through to the porting department at Xfinity and they said the line was deactivated and there was nothing they could do. So here I am weeks later with no functioning line that im still being charged for by the way. I didn't even get a receipt or email of the service I was getting when I left the AT&T store. I have no way to log in to my new account to see what is happening as none of the log in features are working. I have wasted so many hours of my time using AT&T chat feature, multiple trips to the store, on hold and being transferred from department to department I feel Like I should be sending THEM a bill for my time!
