WARNING !!!! STAY AWAY!!!! Literally two of the worst managers I've encountered in less than 8 days. I would not come to this location as they have a new manager named Garrett. Garrett without my consent took in my trade that I told him. I wanted to get a refund on because a previous sales person by the name of Zachery sold me new iphone and plan telling me I could combine the new number to my main phone line. This would allow me to have a new phone and not have to pay off the other phone. All I would have to do is pay the taxes on the new phone.I technically have 14 days to return my new phone and 30 days to trade in my new phone. However when I went in today trade in my phone I was told I still had to pay the balance on my old phone. I explained the situation to Garrett and all Garrett did was look down at his eyepad not once looked me in the eyes while explaining that Zachery made a misstep. I then told Garrett I would like a refund and keep my old phone and return the new one and remove the additional phone line since I was tricked into buying the new phone.Well Garrett did not tell me while he was on his iPad that instead of processing the refund and return he actually processed the trade in without my formal or signed concern. Garrett basically said he could no longer process a refund because he processed the trade in. Garrett then tossed the receipt on the table and walked away. Not only was that rude it was a fraudulent transaction since I did not consent to trading in my phone. I am surprised AT&T would allow Garrett to be a manager and conduct shady business while having a new hire and existing staff near by. Garrett lacks integrity, leadership, decision making skills. Processing my trade in without my consent and not refusing to refund me my money and give back my old phone is absolutely unacceptable since I am well in my rights to do so.This AT&T location is an Authorized Retailer not an actual AT&T store. That means that these kind of issues are dealt with at the Authorized Retailer level and corporate AT&T does not get involved. So basically you get ripped off.What basically happens is they steal your trade in of $1000 dollars and give you the street value of $350. So now if I return my new phone and cancel my new phone line they will only give me $350 for my old phone versus the $1000 dollars promotional offer I was promised. Why would I want to sell them my phone for $350? When I would have just kept my old phone and been a happy customer. Garretts lack of customer service, communication and honesty was by far the worst I've experienced at any store I've been to. I personally would never hire someone with that type of integrity.It's no wonder Zachery was let go and they have such a high turnover rate. That is two managers I've dealt with in less than a month. Now Garrett is the new manager and that's even worse than Zachery. This location will steal from you like they did from me and I would highly recommend you go to an Actual AT&T store or buy online from AT&T. These Authorized Retailers are shady and especially this location. Why would you continue to hire managers who steal and mislead their customers.The name of the company that's responsible of the location is Prime Comms - AZ. Prime Comms - AZ should really do a better job of hire their employees and especially their managers.I can't believe I've encountered two of the worst dishonest managers Zachery and now new manager Garettt who will basically with no remorse steal from you.
