When I bought my wife a new phone the agent never told me I could trade in her old phone. Once I found I could I returned to the store to be told it had been 31 days since I bought the phone, and the offer was only for 30 days. I also was never told about the 3o day period. The manger told me to call customer service, which I did as I waited at the store. I spent almost an hour, most of it on hold. I was eventually told I needed to talk to the returns department. This was an automated service. They said I had a long wait and could chat w/ "someone". The someone was an automated "agent" that could not help w/ the issue. I eventually was able to get to chat w/ a live agent. They told me I had to call customer service. I am currently waiting for my call back estimated at 89 minutes from now. I called the Enfield (Elm Street) store to speak to the manager and was told they were really busy. When I asked for the manager's name, I was told they couldn't share that over the phone, and I needed to visit them. I had just spent an hour at the store already w/o anyone helping me and I didn't plan to travel back there now.Absolutely the worse customer service I have every received. When I bought the phone, the manager, provided gruff service. Should have left then.
