Since February, we have been trying to get promotions added to our account that AT&T still refuse to acknowledge. It is now April 16, 2025 and we still have not been helped. We have recorded phone calls and screenshots of text messages of their employees admitting that they are purposely passing the buck, AT&T still refuses to do anything. My best advise GO SOMEWHERE ELSE!!!!!!!!!!! Dylan (who is supposedly the manager) will never call you back or even be at work on any day that you call. When you ask for a Regional Manager, you'll be told that they don't have one. When you escalate to have someone higher up call you back and leave your information, NO ONE EVER CALLS YOU BACK! I've even had an email tell me "oh yeah, managers don't ever call people back". Then why ask me to leave my information!!!!!
