I heard that AT&T was trying to eliminate hard wired land line service. They had an offer to switch to a VOIP product that that was half the cost of my landline bill so I went with it. Big mistake! I have been calling to resolve an issue with my phones. Intermittent outages, dropped calls and friends telling me my phone doesn’t work. After 2 hours on the phone mostly on hold with calls going to the wrong department and when transferred, dropped calls, I hung up. I used to get 4-5 calls a day, now quiet. AT&T is terrible and getting worse. If not resolved soon I’ll end a near 50 relationship.This is an update. After being unable to send or receive calls via VOIP I cancelled the service and requested to be returned to hardwire service. I was told this was possible if done within 30 days. I returned the equipment and asked when service would be restored. The first agent said I they couldn’t do it. I called again and was told it would be restored May 2. Didn’t happen. Then May 6-8, didn’t happen. Now May 16. I also got billed for the VOIP service which took me awhile to get it canceled. I filed a complaint with the PUC.
