Ok, Been W/AT&T 40 Yrs Simply because It's Hard 2 Cancel. They Keep U Tied. Free Upgrades? NO. U Pay Installments 2 Keep U As a Customer 4 Life. So, Every Time We've Had Either a Phone Break or Stupidly Went in 2 Upgrade, We've Been Charged Ridiculous Fees & BS$. Bill Had Been $150's For 2 Phones, ONLY. Same "Plan" Same Unlimited. Cancelled Extras Like A Watch That Didn't Connect When U R Forced 2 Change Phones/Samsung. Cancelled Ins. Since It Never Covers Anything Unless u Want 2 Be Without a Phone 4 Weeks, Kept Next. So, Got Down 2 $106+, Only Stayed Maybe a Month. Went Up 2 $121+ Didn't "Bother" 2 Go on Phone 4 Hours 2 Ask Y. Knew What Would Happen, So, Husband's Phone Breaks, Goes in, Says We Have Next. NO, Only Your Wifes Phone # Does, Even Though It's His# 1st. Ok, Gets Cheap Phone, Already Had "Installments" ON So-Called FREE Upgrade. That's How They TRY 2 Keep U. Bill Goes Nuts. From $121 to 234.43. No Explanation. Next Mo, My Phone Only 20 Mo's OLD, Breaks, As Many Have, Common Issue, So Much So, Samsung Had 2 Extend Warranty. ATT Rep Says, Well U Can Go Thru Samsung, be W/Out Phone 4 Couple Weeks, Or I Can Figure Something Out. I Say, As Long As it Doesn't Change My Bill, UR Company Is Already Trying That. OK, Get Older Phone that Husbands Months b4 U know, 2 Help. Twenty Mo Old Phone Under Warranty. Next "Bill" Auto Payments As Always Have, But Now, ATT Wants In2 Your Bank Account or U lose Discount. I Say, No Way, They Screw W/Us Already, Not Getting In2 My Bank Account. Keep Paying by C/Card. Next Month, $223.48, Then, This Month, $285.94 From $121, Remember that. Stayed on Phone Almost 3 Hours, 2 Countries, 1 US 2 END UP, Well We Took Off $66 & Your Next Bill W/Be $160+ Taxes, I Say Really? UR Company Just Charged Us Over $743.00 For 3 Months Where It Should've Been $121 Maybe + TWO Activation Charges & Maybe $44 2 U know Pay Off Husbands Couple "Installments" For That FREE Phone Was Left...But Hey, From $121 to $170? After Being Charged $743.85 Cents in 3 Months? Ugh No. So, We'll Probably Be Forced in2 Paying Who Knows How Much More 2 Get 100% Away From AT&T & All Their HELP & BS Free Upgrades & Ins & Next That Doesn't Help At All Only 2 End Up Trying 2 Get In2 Your Bank Accounts Hoping You Won't Have 3 Hours Asking Why Either. They Know People Work, We're Retired, Only Way I Could've WASTED 3 MORE Hours! For Absolutely Nothing But 2 Say, Thanks 4 Just Stealing Our $ & Then Asking for More. NO WAY. It'll Cost Us 2 Get Away After Over 40 Years, But Then, We're Gone, Just Like When We Got AWAY From Cablevision/TimeWarner/Brighthouse/Spectrum, They All Want Your $ Give Zero Customer Service, Try 2 Find Ways 2 Keep U Tied 2 Them, Thinking, Well They're 2 Busy, They'll Have 2 Stay. NOPE, Left & Not Going Back, NO WAY NO How So, AT&T? RUN AWAY! They'll Literally Steal Your $ & You'll Never Get it Back & They'll Just Keep Inventing New Ways 2 Tie You 2 Them. RUN AWAY. 40 Years Here, NO MORE. I'll PAY To GET AWAY, Just 2 Be Done W/Them.
