My experience with AT&T internet has been incredibly frustrating and is severely impacting my home-based business. When I moved into my current residence, there was already existing AT&T equipment installed that looked old and outdated, with noticeable yellowing. Recently, the main equipment box in my garage literally started falling off the wall, leading to constant internet disconnections. Running a business from my home office means a reliable connection isn't just a convenience, it's essential.I just called AT&T customer service, and their response was shocking. They refused to send a technician for a replacement because, according to them, there's "no broken cable in the box." Are you telling me I pay for a monthly service, and AT&T can't guarantee working equipment? They then offered to send a technician to "assist" for a ridiculous fee of $150 just to diagnose the issue. When I asked them to simply send a new, functional piece of equipment for me to replace the old one, they denied that option too.This level of customer service is incredibly poor. I shouldn't have to tape a piece of equipment to my wall just to keep my internet working. If AT&T cannot warranty functional equipment and provide basic support, I will be forced to replace my internet service. This is completely unacceptable.
