Biggest mistake! We decided to switch to AT & T from Xfinity because we were having issue with the telephone line, my mistake that I called to get the new service. First lesson , never order a service close to a Christmas holiday. Our salesperson went away on his Xmas holiday and left us in a lurch. What we were told we were to pay NEVER came to be. We are stuck paying more than we were told, our fax which is part of our printer still does not work. Lesson#2, before switching make sure your company printer is compatible with AT & T. Lesson # 3 beware of AT & T's Office@Hand Professional Services Express Installation $150. You would think that installation would be free. Lesson #4 do not accept so called free telephones from them which will be free once they credit the account ( fell for that one, my bad). Lesson #5, never sign a 3 year contract. Our new phones have a 4 line ring capability but apparently their program or system does not let our different telephone lines to be assigned to each slot (still a nightmare). Now all the telephones ring in all our offices when they is a call, seriously! The AT & T Office@Hand is so advance that it can not assign our telephone number to the slots on the telephone and rollover to the next available line. What the heck! There were AT & T reps that tried to help to no avail. We are stuck with a AT & T with a dismal service compared to what we had before and all I can say "Cavet emptor" May the buyer beware. To this day we still have problems with our bill and everyone in our office dislikes the service. First and last time this will happen to us, God willing.
