I recently moved to AT&T from T-Mobile and have instantly regretted this decision. Both the wireless and fiber divisions are equally bad. I have honestly never experienced such bad customer service in my like. Personnel are totally unprepared, unequipped to answer basic questions and many instances unprofessional. Management has really dropped the ball here in my opinion. I’m currently moving back to T-Mobile just after a fee weeks with AT&T for services this I can rely on.
