Too bad costumer service. Basically they do not care about the costumer. I had a problem with the ASUS K501UX(Looks like this model has same problem very often and just pass the warranty period) and sent it to asus. Also I called costumer service and request a dispute regarding my issue (repair cost is more than half of the cost of the laptop). Costumer representative previously answered me have not taken any action eve though I asked. They didnt take any action regarding the dispute and without asking me now they are going to send my laptop back (without doing any thing). Now they ask me to ship it back to them and file a dispute. This is so stupid costumer service.As it is a weekend they cannot talk to their senior supervisor, and they cannot hold the laptop. Sounds like those people(busy hardworking) going to ship my laptop during the weekend?? Anyway the person talked to me at the very end looks like a helpful person.
