Extremely poor customer service and inadequate repairI have been having trouble with my laptop now for over 1 month. About one month ago my laptop just turned off for no reason and wouldn't turn back on. After calling the technical support they were unable to help me because my laptop was not under warranty. This was extremely frustrating because I had purchased the extended warranty when I purchased my Vivobook laptop. It took several phone calls to explain that I did have extended warranty and needed the laptop repaired desperately. Having purchased the laptop directly from the ASUS online shop it blew my mind that their technical support workers couldn't access the records and see that I had in fact purchased the extended warranty. After three phone calls the technical support finally recommended I email the ASUS online store asking for my proof of purchase records. Once I was able to show my laptop had an extended warranty they finally started repairing the laptop in the service centre (this took about 4-5 days in which the laptop was just sitting in the repair centre). I received the laptop from the repair centre about 4 days after it began repair to find the laptop still isn't working properly. The laptop only works when it is on charge. The laptop will charge for the first 30s and then stops and sits on 1%. This is extremely frustrating having received the laptop back from the ASUS service centre for it to be not properly working. The laptop is only 17 months old and I spent $1000 on it. Definitely not what you would expect for the amount of money you have to pay. Overall, the technical support team were extremely frustrating and not helpful. The team at the service centre were helpful, however the laptop still isn't working like it should. Definitely wouldn't purchase an ASUS laptop again.
