asus

1.5
1.5 from 2.0K Reviews and Ratings
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GTX 1080 caught fire, ASUS won't fix or replace it!

I had bought an ASUS GeForce GTX 1080 8GB TURBO graphics card back in late 2017 for $499. It's been working great until recently where the screen cut to black in the middle of playing some APEX. Didn't know what happened until I saw the smoke from my computer! Turned it off and looked inside, the graphics card had popped and left a bunch of burn marks on the PCB (It even blew a hole through it!). Worry not, ASUS warranty to the rescue, or so I thought. I shipped them the card, and what do I get? A bill for $1133 + tax to fix it!!! They keep saying it's "Physical damage" and they won't warranty it. Well of course it's going to leave some nasty burns on it, the damn thing caught fire! If this is how they treat customers over a manufacturing defect that is ASUS fault, I will never buy ASUS again!

1
Date of experience: May 25, 2019