My boyfriend has been buying from Asus for years and has a rig worth about 4 grand. When his computer went down he suspected the motherboard to be the problem, and sent it in under warranty. The replacement motherboard came back, only to find it had bent pins. He tried emailing - they stopped emailing back. He tried calling - EVERY time he called, he would spend at least half an hour on hold, and at one time he called, waited on hold for an hour and no one answered. People would claim he'd get a call within 48 hours and no one would call back (this happened twice), an RMA was started and cancelled, and they would repeatedly claim they couldn't help him. All he asked for was a shipping label so he could send back their defective product. He FINALLY gets the shipping label and sends it in, and only then do they inform him he will be charged over a hundred dollars to fix their bad product. We will NEVER be purchasing from this company again. Good products but literally the most incompetent and worthless customer service we have ever dealt with. Spend money elsewhere.
