If there was a way to give them 0 stars I would. Absolutely atrocious customer service. I have had an unusable laptop since I bought it and they have disconnected me multiple timea halfway through a call. When asked if they would send me a box to send it back in, they complied, but never ACTUALLY sent the box. I emailed and heard nothing back. I have been trying to contact for 8 months and the issue is still persistent. Suddenly now, my 5 key relentlessly types the time and date after a factory reset and there is no physical damage whatsoever. Warranty is up in one month and it seems like no one at this company wants to help me at all.Product is garbage, customer service is even worse. Save your money.