I ordered an asus from amazon , received it and the screen was defective, sent it back to amazon received another one, it kept crashing so I sent it (I paid the shipping) to the asus customer service repair center they never emailed me to say whether they had received or not and sent it back dirty then i received it back with the same problem. So I called and they said they would send me a new one. then I got an email saying we received your computer what are we supposed to do with it?! I am now on the phone again waiting for my promised new computer. don't buy from asus!