asus

1.5
1.5 from 2.0K Reviews and Ratings
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The software BITLOCKER blocked my laptop

I got suddenly the program BITLOCKER active and couldn't enter in to my ASUS laptop.After talking to Microsoft did they said it was error that my laptop had done.Asus accpted me to send the laptop to repair in Holland and there they said my laptop was damaged because there was water in it.I send my laptop having a software error and it turn out to be a HARDWARE error.Now do they want me to pay for new parts that is more than what I bought the laptop for and I have bought a new laptop that cost less than the repair cost so I have said no to make the laptop be repaired.But they want money for to take the laptop to holland and back to me in Sweden and it cost almost 700 Skr for the damage they have done in Holland.I don't want to get the laptop back because now maybe it is water in it or old parts they have placed that am damaged.Never ever will I buy from ASUS and I will write about this bad experience on my websites so no one will do the same mistake to buy from ASUS.From software error to hardware error make no sense.

1
Date of experience: Apr 03, 2020