My complaint is in regards to the quality of customer service I received for repairing my ASUS monitor. To provide some background, I had noticed slight distortions in the audio coming from the left speaker approximately a month ago. Due to this, I requested support for repairing the monitor to try and resolve this issue. When shipping through FedEx I was charged, despite the monitor still being under warranty. The overall process took approximately 2-3 weeks for shipping and return to me. This was slightly longer than I expected as I use this monitor for work, which is all done remotely at home due to the COVID-19 pandemic. So this set me back a few weeks, but I had prepared for this issue.Upon receiving the monitor, I noticed the audio distortion continued to persist in the left monitor. Thus, I again requested to repair this issue, but emphasized that I did not want the monitor to be gone for too long due to requiring it for work. I was promised an overnight shipment to the repair facility and a 2-day shipping return. I once more had to pay to ship through FedEx. The monitor took about 2-3 days to ship to the repair facility, and the 2-day return was not honored. Instead, I received the package almost a week later.After receiving the monitor once more, I figured I would just settle for the sound issue if it was still there since I was now already several weeks behind on work. However, upon opening the package, I noticed the power cable was missing, and only the power adapter was included. I’ve already sent another request out to have this returned, but at this point I am expecting not to use my monitor for another week. This overall experience has put me severely behind in my work, incurred some financial costs, and I’ve been promised fast shipping times that have not been followed up. At this point, I’m almost tempted to go out and by another monitor so that I am no longer delayed in my work. I’ve already purchased some cheap speakers to serve as alternative sound because I assumed this issue wasn’t going to be fixed again. I’m very disappointed in how ASUS has represented their customer services through this experience, and will not be endorsing their products to my colleagues.
