Updated 08.13.2020I contacted the woman who sent a reply to my review and she did exactly nothing. July 15, my new ASUS Laptop Power Adapter stopped working. It has been an epic pain in the ass, as ASUS refuses to simply replace the adapter, even though the Laptop was purchased in March & is still under warranty. I had to pay shipping to send them the faulty adapter last month. I insisted they send me the return address to alleviate any possibility of sending it to the wrong location.I got this email today:"We apologize for any inconveniences that this may cause for you; however, your RMA with only AC Adapter and Power cord was received at the wrong repair center. Your RMA will be re-routed to the correct repair center for warranty service in approx. 5 business days."I have been without my business computer for 29 days & counting.NEVER buy an ASUS.Original Post:I decided to buy an Asus TUF505D, even though I do not game, because it has a lot of RAM & it's fast. I bought it in March 2020. While using it in July, the Power Adapter failed completely. The original purchase was through Amazon. They gave me a refund to cover the cost of a new Adapter, $60, but sent me the wrong one. So, I went online with Asus to chat & was given a phone number for the store. The store informed me a new Adapter is $225.00. I asked for warranty. After speaking with a customer service rep for about 10 minutes, after a half hour hold time, I was disconnected. She had asked me for a contact number in case we got disconnected, but never called back. I called again & waited again for a customer service rep with a heavy accent, hard to understand, who seemed completely disinterested. His solution was to mail in the defective adapter so they can try to repair it. (It might take longer because of COVID-19) They would NOT agree to send me a shipping label, I have to pay shipping for it. Then they told me IF they decide to cover it under warranty, they will mail me a new Adapter. Meanwhile I'm out a couple of hours of my time + time to mail it back. He's telling me it might take 7 - 10 Business Days + more time because of COVID-19. They can't give me a time frame or even tell me if they will replace it. Meanwhile . . . I have an Asus Computer I can't use. It's already been 6 days & they are telling me they have no idea how long this will take. I would NEVER buy another product from them. NEVER!
