I sent my laptop in for repair over a month ago, including my charger as instructed - only for it to be returned without a charger. I've spent WEEKS corresponding with customer service about the issue, only to be told they can't send a replacement because there's no proof that I sent the charger. If I knew I would need proof I would have taken a photo. Asus doesn't care about its customers at all, it would rather save a few pounds than replace a charger that a new customer was left without after it was somehow lost by the courier or repair centre. I've felt so stressed and powerless these past weeks, messaging them constantly, practically begging for a replacement charger. They just don't give a damn.*edit* regarding Asus' reply: I already sent the RMA weeks ago to the Asus customer service contact for my region. This is what began my terrible experience with customer support, and my issue is still not resolved.
