asus

1.5
1.5 from 2.0K Reviews and Ratings
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Repair bill was more than I paid for the laptop!

I bought a Asus Chromebook. After about 5 months it stopped working. I brought it to their nominated repair centre in Dublin. They said the charging port was damaged and it was not covered under repair. They said hardware was not covered!?!? I said that perhaps it was low quality parts? The repair bill was €320 and the laptop cost €299 new. I said I would not go ahead with the repair. They then said I had to pay €60 or they would not give me back the laptop. Rubbing salt into a wound, eh? I have taken an action against Asus through the Small Claim Courts.

1
Date of experience: Jan 17, 2021