There is literally no customer support. I bought an ASUS router and wanted to set it up. It crashed during the setup and the website didn't load anymore. I tried manual firmware restoration but that didn't work either. Now there is no wired and no wireless internet at all.Called customer support to ask if i did the steps correctly, what other options do i have, how to make sure the router is reset etc. and without any advice he told me to "just return it to the store". Didn't even TRY to help. I was told before the call that there is going to be a survey after the call to rate the customer support agent but he simply refused to put down the phone so that the survey would never trigger. Joke company, joke support, NEVER buy anything from Asus.
