ASUS is another of those companies in which "helpline" and "support" means exactly the opposite.Like most modern laptops, mine does not have an internal DVD/CD player so I bought an external one by ASUS. The retailer was Argos who's Q&A section assured customers that DVD/CDs could be played via the product.Well, to cut a long story short, the ASUS product does allow me to listen to CDs but not watch DVDs. So I contacted the "support" page (sic) on the ASUS website which contained a very complicated enquiry form. Eventually I had to give up because it wanted all sorts of titles, numbers and codes - which were impossible to find - beyond the basic serial number.Next step was to phone the ASUS "helpline" (yeah, right) where I was given several numbers to press depending on the product. The products mentioned did not include "external drives" so I just tried pot luck. I then got an automated voice instructing me to fill in the enquiry form (the one I found impossible to complete - see above) after which I would be contacted by e-mail. There them followed a curt "goodbye".Therefore the telephone helpline is a waste of time because all it does is refer you back to the online enquiry form - which I dare anyone other than a technical genius to be able to complete!The only comfort I get from this is that my bad experience relates to a cheapo (£28) product, so at least I now know to avoid ASUS if buying anything more expensive in the future.Shower of barrow boys!
