asus

1.5
1.5 from 2.0K Reviews and Ratings
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Frighteningly poor OS and security support

I've never had much luck with Asus products, as such, I try to avoid there products as they not only always have issues, but their customer service is just awful.However, I was looking to buy the Redmagic 9 Pro, even with my awful experience with their products and customer service.Today's ongoing issue is based on the Redmagic 9 Pro years OS and security support. The phone has specs most things on the market, but only offers 2+, meaning two years max, OS and security support when peer phones and phones that are substandard to the Redmagic 9 Pro are getting between 4-7 years of OS and security support.This god awful two years of support makes this an expensive paperweight when compared to most phones released in 2024 and 2023.I asked their customer service what was going on with this truly awful two years of OS and security support, but they refuse to tell me why they've made their high spec phone have such a flaw. A phone like this could easily last 10 years with no issues if given it's proper OS and security support.

1
Date of experience: May 01, 2024