Latest Vivobook 16 Oled, only a few months old and now on its second repair !! i'm sick of chasing it and being ignored, i won't ever buy an Asus again while their support and repair teams couldn't care less ! my letter to support below:Dear Support....i returned this laptop on 7th November for the second repair on a new laptop and its now 20th December !!despite the repair team saying my part is in, you have just confirmed it isn't.i am still without it and have had to purchase a secondary computer to carry on working as i have only had a couple of weeks use out of this so far.i have asked 3 times to speak to a Manager and been ignoredi have asked twice if you would consider taking this back and allowing me to upgrade to a model that just works and have no acknowledgment or reply to this request whatsoever. i have asked if you could expedite the repair as the repair centre needs technical support because they can't fix it.i have asked if you could hurry the repair as i have no longer any faith in this laptop and wish to sell it before Christmas whilst people are purchasing these things, so i can move on to something else that isn't so troublesome but have had no reply, and there is no chance whatsoever i will get it back in time now to sell it.i think your after care and warranty service is awful and i am now about to start posting all this on social media and the review sites. People need to know just how disinterested Asus are is customer service before they commit to purchasing from you guys.Asus is a premium make and you should be better than this, that's what people pay the money for over and above ordinary laptops. i now intend to make sure that all our 250 employees are aware not to use Asus or attempt to purchase anything else from your brand for our company. After this debacle you have demonstrated you are simply not worth the chance. i have learned my lesson with Asus and won't ever use you again.
