asus

1.5
1.5 from 2.0K Reviews and Ratings
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Premium laptop died 3 weeks after…

Premium laptop died 3 weeks after warranty expired, used RMA to send it to service centre in UK, apparently asus as just authorized thirdparty in UK and never mention when you send them you device, the changed me £2.2k to change motherboard, when new motherboard cost $1.8k including with taxes it would be about 1.8k, decided the quote got back device with no screen connected and all screws from motherboard lost, the issues was USB-C controller what can be replaced by competent technician laptop worked from batter until it been drained. Absolutely incompetent service centra. Dont buy from Asus anything premium be ready to throw it away after a year if you, not planning to pay every year for extra warranty. Even then I read reviews with warranty they claim form some devices been water damage to change for repair, based on other reviews from this LetMeRepair service centre.At least be honest with customers like Razer and tell we have no service centres in UK, absolutely disgraceful.

1
Date of experience: Jan 22, 2025