I ordered timberland boots £170:00 for my daughter for Xmas and they are too small. I have been trying to return them for a refund since 30/12/2024 but there is no number to call ASOS customer services and everything is on live chat. And email. I have gone on live chat 3 times and each time it tells me to contact ‘ brand partner’ Timberland …. Which I have now done 3 times. Each time I am told by Timnberland that it is not their responsibility but the responsibility of ASOS as the boots were bought from ASOS site. ASOS ‘live chat’ continues to tell me I will hear from Timberland within 3 working days regarding a returns label. Timberland are telling me on the phone I won’t as not their responsibility!!!I will never order from ASOS again. I am now going to take legal Advice !!
