ASOS Customer Care is one of the retail industries worse service provider. Not only was I promised something on 24th December and it took over 12 chats and 6 emails to get it rectified they clearly outsource their customer service as the service is misaligned to their brand. Robotic responses, not reading previous history, no natural empathy. Going forward will always choose to buy directly from the brands where I can. They may have good discounts, premier delivery and really quick and efficient delivery, as soon as something goes wrong good luck trying to get it rectified!
