I received a pair of shoes for my birthday in December ordered a size 6 was sent a size 9 returned them on 28th December had to chase for a refund eventually got the refund on 15th January. Reordered shoes in size 6 again received them on 17th January only to be sent a size 9 again, went onto live chat agent was helpful and assured me they would reorder the shoes for next day delivery and I would receive correct size. Replacement arrived today 18th January and yet again a size 9 not a size 6. How difficult is it to send out the correct size ??? Once is bad enough but three times absolute joke of a company. Went onto live chat again and had to send a photo to prove they were the wrong size erm did they think I was just contacting them for a laugh. I have now requested a full refund which shall take 10 days another joke and shall purchase the shoes from a competent company. ASOS you need to get a grip of your warehouse staff and get them trained on the difference between a size 6 & a size 9.
