I recently had a negative experience with ASOS customer service. Due to unforeseen illness (flu), I was unable to return an item within the 14-day return period. I reached out to customer service, explaining my situation, but unfortunately, I was met with strict policies and no flexibility regarding the return deadline. Despite explaining the situation, I was told there was nothing they could do after the return timeframe had passed.Although I understand return policies, I was disappointed by the lack of understanding or willingness to accommodate customers facing exceptional circumstances. ASOS is a well-known brand, and I hoped for a more customer-friendly approach in such situations.I’m left frustrated and disappointed by the response, especially considering my long history as a loyal customer. I hope ASOS can reconsider its approach to customer service in exceptional cases like mine.
