Would’ve given zero if I could. I had a very disappointing experience with this company. I placed an order, and not only was my package delayed for over 10 days, but the delay was caused by their mistake in declaring the wrong value for customs. Because of this error, I was asked to pay extremely high customs and cargo fees through UPS here in Canada- far beyond what was reasonable or expected.Despite reaching out to their customer service multiple times to explain the situation, they refused to take any responsibility or offer a solution. I had to repeat myself several times and ask them to correct the mistake they made, but they did nothing to help. I am now left without my package and out of pocket for fees that could’ve been avoided if they had handled things more properly. I would not recommend this platform to anyone- terrible customer service and no accountability for their mistakes.
