I spent an hour online trying to resolve an issue, automated AI response- not actually answering my questions. after 50 mins asked to speak (online chat) to a manager.I wanted to exchange trainers for larger size( which they have in stock), unfortunately I had missed the return deadline for valid personal reasons which i explained . no flexibility or goodwill gesture to extend the deadline to allow me get correct size. such a waste , I was happy to pay return postage costs. I wont order again , they don't care about their customers, would recommend avoiding at all costs.
