asos

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Return rejected for an untrue reason (scam?)

Returned an order and one pants got rejected 'due to a washed smell'. Which is impossible because the reason of return was that the pants was too small. The item got sended back to me and I smell nothing at all. It feels like a scam because it's an Asos design brand trousers and didn't have any labels (none of them, I ordered 3 sizes) so it's their word against mine. They are not at all solution driven. It concerns 50 euros which is a lot of money for nothing.

1
Date of experience: Apr 11, 2025