NOT AN ECO-FRIENDLY BUSINESS.I placed an order on ASOS and saw the price drop just a few days later. I reached out via live chat to ask if there was any way to get a goodwill refund or voucher for the difference, to avoid returning and reordering the exact same item — which actually costs ASOS more.The rep, Richa (who identified as the floor manager), acknowledged the price change but kept repeating the company policy. I stayed polite and explained that the price drop clearly wasn’t random, it was strategic, and that other retailers do offer flexibility in similar cases.Instead of continuing the conversation, the chat was ended by them refreshing my webpage by a session time-out, no warning, no goodbye. I wasn’t rude or demanding, just honest and logical.Even worse, ASOS encourages a return-reorder loop, which contradicts any commitment to sustainability. For a company that claims to care about the environment, asking customers to generate unnecessary packaging waste, transport emissions, and warehouse processing, just to re-buy the same item at a lower price — is absurd.No flexibility, no accountability, and no real care for customer experience or environmental impact. Would’ve expected better from a company of this size, especially when the floor manager is involved.
